We are committed to our staff in the area of education. Each Customer Service Representative is required to obtain their agent's license in Property and Casualty. We are also required by the State of Ohio to have 20 hours of continuing education every two years. Many staff members continue to work on designations acknowledged by the insurance industry. We are constantly working to update our knowledge so that we can better serve you, our customer.


319 North Second Street
Hamilton, Ohio 45011
p: 513.868.9000
f: 513.863.7277
toll free: 1.800.595.7076
Email Hamilton Location

Hamilton West Office
1100 Eaton Avenue
Hamilton, Ohio 45013
p: 513.896.6700
f: 888.395.0669
toll free: 1.800.595.7076
6011 Tylersville Road
Mason, Ohio 45040
p: 513.755.8500
f: 513.755.6830
toll free: 1.866.829.0757
Email Mason Location

Office Hours
Monday - Friday 8:30am - 5:00pm
Weekends and evenings by appointment


Craig F. Wilks, President email

William C. Wilks, Founder  email
Robert S. Atkinson, Vice President email
Andrew Neff, Vice President email
Steve Nguyen, Group Health Ins. Sales  email
Tim Sloneker, Life Insurance Sales
Personal Insurance
Hallie Gambrell, Notary-Hamilton
Judie Lakes, Notary-Hamilton
Judy Metzler - Hamilton email
Tricia Wilks Chou - Hamilton
Vickie Furginson - Hamilton
Krista Keith, Notary-Mason
Connie Garnett - Hamilton email Alexis Neff - Hamilton West email Cassie Howard - Hamilton West email Letta Robertson - Hamilton email Becky Couch - Hamilton email

Financial Services/Accounting
Vickie Furginson, Accounting Mgr - Hamilton / Mason  email

Commercial Insurance

Kathy Simpson, Commercial Lines Mgr -
Hamilton email
Judy Metzler - Hamilton email
Matthew Borowski, Commercial Mgr - Mason email
Suzanne Nichols, Commercial/Personal - Mason email
Becky Couch - Hamilton email

Loss Control
Chris King (Cincinnati Insurance)


JMI Reports

Emergency Phone Numbers
Craig F. Wilks: 513.896.5775, cell # 513.266.7688
Robert S. Atkinson: cell # 513.728.5016
Andrew Neff:  cell#513.255.0470

Progressive Claims:
1.800.776.4737 - (24hr.)
State Auto Claims: 1.800.766.1853 (ext. 5118) - (24hr.)
Cincinnati Insurance Company: 1.877.242.2544 - (24hr.)
Cincinnati Insurance Claims: Steve Miller 513.829.8139, cell # 513.518.7488
Cincinnati Insurance Claims: Corey Bucholz 513.954.5955
Ohio Mutual Claims: 1.888.895.7725 - (24hr.)
Ohio Casualty Claims: 1.800.366.6446 - (24hr.)
Safeco Claims:  1.800.332.3226 -  (24hr.)
Liberty Mutual Claims:  1.800.225.2467 -  (24hr.)
Acuity Claims:  1.800.242.7666 (24hr.)
United Fire Group:  1.800.343.9131 (24hr.)
Motorist Mutual 1.800.876.8766


Make Payment:

Call or Click

Progressive Payment Center: 1.800.925.2886 - (24hr.)
Online Payments
State Auto Payment Center: 1.800.944.9950
Online Payments
Ohio Casualty Payment Center: 1.800.543.1953

Online Payments

Cincinnati Insurance Direct Billed Policies Payment Center: 1.800.364.3400
Online Payments
Ohio Mutual Insurance Payment Center: 1.877.699.7364
Online Payments

Safeco Insurance: 1.800.332.3226
Online Payments

Liberty Mutual: 1.800.398.8924
Online Payments

Acuity Payment Center:  1.800.242.7666
Online Payments
United Fire Group Payment Center:  1.800.637.6309
Online Payments
Motorist Mutual:  1.800.876.8766
Online Payments


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As an independent insurance agency Wilks Insurance Agency have provided Greater Cincinnati residents with the best home and car insurance protection available.

319 N 2nd St Hamilton OH 45011 USA (513) 868-9000